The Cold Turnkey

Thanks to BT’s newly launched live chat feature, subscribers will now be able to contact the service provider real time through the internet. The feature, which was initially meant only for customers with disabilities who could not access BT’s support through telephone, is now open to everyone.

It runs like a messenger service allowing the user to carry on live chats with BT advisors. The advisor can address a customer’s billing problems, make account modifications (like broadband connection migration), provide support on products and services, and even address requests for literature containing further help.

Several organizations, which support the cause of people with disabilities, are clearly pleased about the service. Hearing Concern Link has in fact gone ahead and asked Ofcom to persuade other broadband providers to set up this kind of assistance.

Pointing out that BT is sensitive to the fact that communication over the telephone may not be feasible for all, Warren Buckley, Strategy and eServices director at BT said that this service would make it possible for all consumers to communicate with BT conveniently. He added that this feature presents itself as an alternative to the conventional method of telephone communication, assuring users that there is someone at hand to help them with their problems.

Visit www.BT.com/inclusion and click the banner that states ‘Chat to us Live’ and you will immediately enter into a conversation with a BT advisor. One can access this support service from 10 am to 5 pm everyday, except on the weekends.